Map not showing on form when viewing on iPad or Android mobile

I have created a form for recording otter sightings which is accessed through our website. When going to the form on a computer or laptop it works fine, but on an iPad or Android mobile the map for inputting the geographic location does not display. Can anyone provide some help with this?

Welcome to the community, @vivienk! Would you mind sharing with us the screenshot of the map question from both your tablet and PC so that we could understand you issue a bit better?

Thanks - two screenshots should be uploaded.

Have you tried using placement-map under the appearance as shown in the image below:

If you are building your survey project using the xlsform:


If you are building your survey project using the Form Building UI:

Reference xlsform:

GPS.xlsx (10.0 KB)

I’m using the form building UI so I’ll try that thanks. Odd though that it works on a PC or laptop but not iPad or mobile

No that didn’t work now when using iPad it looks like this

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Well, would you mind clicking at the Map as shown in the image below:

Image 1

You should be able to view the map then.

Ahhhh! Thank you Kal_Lam. I will add some additional instructions for mobile device users.

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