Media download fail

[hrh_mhssp]

Dear all,
I understand that this topic is discussed earlier too and informed that the issue is solved. However, I am unable to download the media file, currently 10 GB size. Earlier when it was below 4GB I could download without any issue. Now it also failed to download.
I would like to understand where is the issue and how to solve or download the files.
Thank you.

[Kal_Lam]

@hrh_mhssp, this post discussed previously should help you understand why this is happening and would also help you solve your issue:

Why media attachment larger data about 6 gb fail to download?

Hi @ramaalicoder, unfortunately large media exports can timeout and fail if they don’t complete within 30 minutes. You can try some alternative methods discussed here and elsewhere in the forum: We will be improving the media export feature in the coming months, so this won’t be an issue for too much longer.

[hrh_mhssp]

Thanks. I am using DownloadThemAll extension. It’s working.

[Kal_Lam]

@hrh_mhssp,