Media files are not being displayed in form

dtrotman · April 21, 2022, 2:29am

I have a self-hosted server. When I add an image to Settings>Media it does not display in the web form but it displays in the android app. I have followed the instructions in https://support.kobotoolbox.org/media.html and I made sure to redeploy the project after adding the media file, I reuploaded the xlsform, I tried the suggestion here, but I always get a broken image icon
in the web form.

Like I said it works fine in kobocollect but I primarily need it to work in the web form.

Kal_Lam · April 21, 2022, 3:15am

Welcome to the community, @dtrotman! Did you try this on one of the publicly hosted servers (to see if the issue is the same as in your self-hosted server)?

dtrotman · April 21, 2022, 4:25am

I tried on the public server and was successful. Are there any steps I can take to troubleshoot on my server?

ks_1 · April 27, 2022, 1:04am

Are you using an older version? I remember one of the old versions had this issue and it was fixed in a later release.

dtrotman · April 27, 2022, 3:16am

How would I determine the version that I’m using?

ks_1 · April 27, 2022, 10:50am

Go to ee.<your_doman>. Or your custom enketo domain if you set one.
Another way is to open the superuser account and check the commit details on the bottom left corner and compare with the releases on Github kobo-install repo.

dtrotman · April 27, 2022, 12:25pm

ee version is 2.8.1 which appears to be current. Kobo-install info is
Branch: HEAD
commit: 08a7a41
Which I can’t seem to find in the repository.

I first installed KoboToolbox on this server around June 2021, Then I upgraded it a few weeks ago though I’m not sure I didn’t mess that up.

ks_1 · April 28, 2022, 8:42pm

This could be the case… Try doing the upgrade again,

Pull the latest stable release of kobo-install
Run python3 run.py --setup, check the settings during installation to see that everything is as required.

dtrotman · April 29, 2022, 11:06pm

Ok, I basically reinstalled it from scratch. When I run python3 run.py --version I get

kobo-install Version: 6.6.0 (build 5d8cd0c)

All of the other version numbers are the same. I’m confident that this is the latest version from the master branch. However, I’m still getting the same issue. In case it’s relevant, I’m running on Ubuntu server 20.04 LTS

ks_1 · May 1, 2022, 1:32am

By web form, you mean the Enketo link of a deployed firm?

dtrotman · May 3, 2022, 2:23pm

Yes when viewing the Enketo form, I get a broken image link

javib94 · July 21, 2022, 9:22pm

I have the same problem, Did you solve this issue?

dtrotman · August 16, 2022, 1:57pm

Sorry for the late reply. I never got this issue resolved, I simply had to rework the form to work without displaying any images

javib94 · August 17, 2022, 1:03pm

Thank you for replying, I’m doing the same, hope this feature won’t be needed lately.

javib94 · February 8, 2023, 5:45pm

Maybe this could help:

Cannot display image in form

Hi, months later, I found the solution in another forum. We have to change the “ip filtering” enketo configuration, the file is in ~/kobo-env/enketo_express/config.json.

Notice that when the server is in a private datacenter, usually the public IP is not directly associated with the machine, so thats why we have to change the allowPrivateIPAddress property to true.
 "ip filtering": {
        "allowIPAddressList": [],
        "allowMetaIPAddress": false,
        "allowPrivateIPAddress": true,
        "denyAddressList": []
    },

DJkobo · February 22, 2024, 11:34am

I also had the same issue. No solution provided