Media files disappear from form responses

Perhaps someone has already experienced this problem: after a while, the photos in the finished questionnaires get damaged. If there is an option to repair this, I will be very grateful

Welcome to the community, @marchelo! Could you kindly let us know on when does this happen?

Thank you for your congratulations, I can’t say exactly when it happened, we marked it when we needed to download these photos for the document archive, and it’s strange that this is only in some questionnaires

Thank you for the answer @Kal_Lam
We have already dealt with this issue in the department