Missing colllected data in the database

[tuyishimire]

Hello, did you get any support? Because i have the same problem, the collection date and time are available but data are missing.

Please help

[tuyishimire]

I have a problem of missing the collected data in the data base. The time of data collection are available, but the collected data are not, I

need help.

[Kal_Lam]

Welcome to the community, @tuyishimire! Could you also let us know the server you are using?

[tuyishimire]

Thank you, I am using non humanitarian server (kf.toolbox).

[tuyishimire]

Hello,

I am using the non-Humanitarian server, I really need help, I miss the data for the last 2 Related projects. I am able to export 220 out of over 300 for each project.
I will provide all information necessary,

Thank you,

[Kal_Lam]

@tuyishimire

Dear Kal_Lam,

My name is Tuyishimire Olivier, and I am from Kigali, Rwanda. I have been collecting the data for my MPH Thesis. The Thesis was about SRH Communication among parents and adolescents in Rwanda. there was questionnaire for adolescents and the other for parents. I therefore created two forms in Kobo toolbox. Me and my team performed 316 submissions for adolescents and 308 for adolescents. In the data base i am only getting 220 submissions. I would like your help,

@tuyishimire, could you also let us know the tool you used to collect your data? Did you use the Collect Android App or did you use Enketo for this?

There is also a likelihood that the submissions are still stuck in the device if you are using the Collect Android App or in your browser if you are using Enketo aka web form. Could you also kindly check them to see no pending submissions?

[wroos]

@tuyishimire
Any news on this, please? Could you provide the additional information Kal_Lam asked for, esp. if you use Collect or Enketo (Web form)?