Missing project

[pcranley]

I can’t do personal message it says “Sorry, you cannot send a personal message to that user.”

[Kal_Lam]

Maybe you could follow this post if you don’t know how to share a private message:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[pcranley]

I tried the instructions and thats when I got the error that I wasn’t allowed to message you

[Kal_Lam]

Would you mind refreshing your page and giving it another try. It should work.

[Kal_Lam]

Received! In the mean time, could you also provide additional information on when did this happen? This information should help us better understand your issue.

[pcranley]

sometime between 16:00-16:15 ICT today. About an hour ago

[Kal_Lam]

Is this the project you are looking for, it’s still there on your user account:

[pcranley]

No, that is a redeployed version of the same form I found under “Draft” hoping I’d get my data back. The original form number was 551732, this one is 594998 and has no data

[Kal_Lam]

How many submissions did it have?

[pcranley]

I’m not 100% sure as the enumerators were collecting data at the time but thankfully we have only recently started and so about 15 or so I think. However they have already left the villages they were collecting data in and I really don’t want to have to send them back again.

[Kal_Lam]

How did you keep track of the missing project i.e. how did you know that it’s number was 551732? In general i don’t keep a track of the same unless i make same API call. Did you try to use some API call to replace the translations?

[pcranley]

I had looked it up prior to get a JSON schema for some data reporting I’d like to build in the future. eg on https://kc.kobotoolbox.org/api/v1/forms

When this happened I thought that maybe the form number would help so looked again.

I use the kobotoolbox website to update it (i’m not sure how to do it with the API). I just go to the form and click replace form button, choose XLS form and then drag and drop it in.

[Kal_Lam]

Thank you for this. Will report this to our developers and get back to you soon.

[pcranley]

Thanks, greatly appreciated

[Kal_Lam]

One more question, was this project your own project (i.e. were you the admin for this project) or was it shared with you by someone else?

[pcranley]

my own project

[Kal_Lam]

Thank you for confirming!

[Kal_Lam]

@pcranley, i hope you have been able to retrieve your lost project by now. Could you kindly confirm. This was due to the following as outlined in the announcement:

Error caused deletion of some projects; recovery complete

Update We have recovered what we believe is all data affected by this error, i.e. projects that were lost after 07:00 UTC on 22 January. More specifically, our logs show the first effects of this problem on HHI at 07:28 and on OCHA at 07:32. Edit: I’ve decommissioned the temporary email address as we’ve had no reports that we missed anything in the restoration completed over a month ago. You may still respond here if you believe you’re affected, although full recovery may not be possible after…

[pcranley]

Thank @Kal_Lam . It was due to that error and has been recovered. Thanks for following up!

[Kal_Lam]

Thank you for confirming @pcranley!