Missing project

I can’t do personal message it says “Sorry, you cannot send a personal message to that user.”

Maybe you could follow this post if you don’t know how to share a private message:

I tried the instructions and thats when I got the error that I wasn’t allowed to message you

Would you mind refreshing your page and giving it another try. It should work.

Received! In the mean time, could you also provide additional information on when did this happen? This information should help us better understand your issue.

sometime between 16:00-16:15 ICT today. About an hour ago

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Is this the project you are looking for, it’s still there on your user account:

No, that is a redeployed version of the same form I found under “Draft” hoping I’d get my data back. The original form number was 551732, this one is 594998 and has no data

How many submissions did it have?

I’m not 100% sure as the enumerators were collecting data at the time but thankfully we have only recently started and so about 15 or so I think. However they have already left the villages they were collecting data in and I really don’t want to have to send them back again.

How did you keep track of the missing project i.e. how did you know that it’s number was 551732? In general i don’t keep a track of the same unless i make same API call. Did you try to use some API call to replace the translations?

I had looked it up prior to get a JSON schema for some data reporting I’d like to build in the future. eg on https://kc.kobotoolbox.org/api/v1/forms

When this happened I thought that maybe the form number would help so looked again.

I use the kobotoolbox website to update it (i’m not sure how to do it with the API). I just go to the form and click replace form button, choose XLS form and then drag and drop it in.

Thank you for this. Will report this to our developers and get back to you soon.

Thanks, greatly appreciated

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One more question, was this project your own project (i.e. were you the admin for this project) or was it shared with you by someone else?

my own project

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Thank you for confirming!

@pcranley, i hope you have been able to retrieve your lost project by now. Could you kindly confirm. This was due to the following as outlined in the announcement:

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Thank @Kal_Lam . It was due to that error and has been recovered. Thanks for following up!

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Thank you for confirming @pcranley!