I hope this message finds you well. I am writing to request your support regarding an issue I have encountered with the XLSform I developed using Kobocollect. Specifically, I have included an audio background feature in the form, but after data collection, I have been unable to retrieve the audio from the server.
I have attempted to troubleshoot the issue myself, but unfortunately, I have been unsuccessful. As such, I would greatly appreciate your assistance in resolving this matter. I am hopeful that with your expertise and support, we can identify and rectify the issue as soon as possible.
Thank you for your prompt attention to this matter, and I look forward to hearing back from you soon.