My data are missing when i download from the server

Please I need your Support on similar issues and is a bit urgent.

Welcome to the community, @Shamsu1! Could you also describe your issue so that we could understand it and help you solve your it? We would also appreciate if you could use screenshots for the same.

I am using 3 versions of the program all deployed successful, if i download the data in xlx or csv the data used to be truncated(like 8,000 cases exported as empty from a certain variable to the end including index number) after 10,904 cases .i.e. I currently have about 18,000 cases on the server.
The data looks okay and complete when access in tabular and report formats.

the yellow portion is completely missing even though there are mandatory questions there.
Please let me know if you need more information from me?

@Kal_Lam still waiting for response.

Dear @Kal_Lam,

I am really worried as data collection is ongoing with my project.

Please find time to check my request.

@Shamsu1, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously: