My downloaded 'XLS' format data can't open in excel

Dear Team, We have completed entering out project data into kobotoolbox. However, after downloading the dataset, upon opening it a pop message indicates that ‘is it possible it was moved, renamed or deleted?’ and it never opens it.
I am worried something has happened to my data. Your urgent assistance will be highly appreciated.

@allan02, could you also share a screenshot of your error message? This should help us troubleshoot your issue.

This has been mentioned in several previous forum posts by others - this was one response given, does it work for your situation? Excel data 'XLS' cannot be opened - #3 by allan02

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