My field reports show more surveys than appear on my data sheet

My field surveyors keep an offline report that shows they have applied more surveys than those that appear on my Kobotoolbox datasheet. How do I make sure alla surveys are upoloaded?

Welcome to the community, @ferdelcid! Are you using the Collect Android App to collect data for the project?

Hi!! We are using onine-no connection collection

Hello!! I am still having trouble with the uploading. And a message appears on the phones:
Records are stored inside your browser until they have been uploaded
Authentication problems with data server (401).