We are currently unable to record/edit new/previous inspections on the Kobo app.
Please see the image attached for the error encountered.
The website is requesting for me to upgrade to a paid package deal. would this be the reason forms on the mobile application are not accessible? There Login username for you reference to the account in question is “smec_sa_durban”
Welcome to the community, @smec_sa_durban! Could you kindly share with us a screenshot of your app’s Settings>Server so that we understand if you have correctly configured your app?
Hi,
Find attached a snip of the server settings. I trust this will suffice. Let me know if you require any additional information.
Regards,
@smec_sa_durban, I see the wrong configuration for the app. Could you kindly configure it as advised in this support article?
Hi,
Following up on the trailing email regards assistance with my Kobo Toolbox error. Kindly assist as soon as possible.
Regards,
@smec_sa_durban, did you go through the support article that was shared above? You will need to make the correct configuration of your server settings as outlined in the article (to be able to get the blank forms).
