EVen after uninstalling and reloading, some of my tablets are giving me this screen.
Hi @bkgwadi,
Would you mind sharing with me the screenshot of your General Settings>Server. The screenshot should be able to give a hint on why the same is happening at your end.
Have a great day!
That error is what I get when I tap the KoboCollect app icon. I can’t access anything, can’t open anything, tried uninstalling and re-installing to no avail. I wouldn’t want to do a factory reset on the whole set of tablets that I am using.
Hi @bkgwadi
I would suggest the following measures
- Uninstall KoboCollect from your tablet
- Go to your folders and search for the folder labeled ODK.
- Back up this folder somewhere on your phone e.g. by copying it and renaming it to something else such as backup_odk_Date
- Delete the ODK folder
- Reinstall KoboCollect and run the app to see if it is working properly:
- If it does, then the issue is that there is a form in your files that is causing this issue. You need to identify which one.
- If still persists, then try uninstalling the app and see what is the use
Stephane
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Thank you. It worked but all my collected data had to be recaptured!
