Not able to download XLS form

Tried every possible actions, could not able to download the xls form. I need to attach 4500 options under 75 blocks. viz. 1, 2, 3, 4 … under A Block, a1, a2, a3, a4, a5… under B block, ab1, ab2, ab3, ab4 …under C Block. So that when user try to fill the form if they select A, they can see only the options under A Block, and after that next questions.

Changed browser…used chrome, edge…but same result … no response

Hi @Shubhasis and welcome to the community!

It seems like you have 2 different problems right now.

To download your XLS Form you can read this help article: Getting started with XLSForm — KoboToolbox documentation

For this one you need to read about: Adding Cascading Select Questions — KoboToolbox documentation

If you need further help, don’t hesitate to ask.

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Hi! hekan! thanks for your prompt response. Right now I have only download issue. Later on, may require help on xls file …LOL

@Shubhasis, could you also share a screenshot of how it looks at your end when you try to download the XLSForm? This should give us some clue. Please also let us know the server you are using.

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There is no such massage displayed, so screenshot won’t help you.

But as suggested tried in different computer, it worked.

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Thank you for confirming, @Shubhasis! Maybe it was a browser issue.