I had to delete and recreate a record since I was on a tight deadline. Could I reach out to you if I encounter this again?
Also when I update my data and export as xls, the update is not reflected immediately. How do I resolve that?
Sure.
How long does it take?
How long does it take?
[/quote]
Its been 4 hrs and yet to see it updated
Facing “server error 500” now
Hi again - I see that the data updated yesterday is yet to be reflected in the XLS export. Could you please assist?
In project Index, Fulan column #6 is updated in the table view but has blanks in export version.
Yes, that is the one
Could you please confirm if you are still having the error and most importantly, the delays?
Regards,
Stephane
Yes I’m still facing delays. It has been 3+ days but am yet to see it updated.
@test_amrutha, I had a deeper look at your issue and could observe that your survey project had a total of 7 deployments.
Screenshot from DATA>Table:
Screenshot to capture the total number of deployments:
When I checked the the questionnaire from the first deployed version, I did not see the question Fulan.
But when moving on to the 7th version I could see the variable Fulan.
So this is the reason why you see some missing cases for this variable. If you had the variable form the very start you should not have lost the entries for the same but as the variables were added to the survey later on some cases are missed.
Yes, this variable was added later but I had updated the “Fulan” fields for those collected historically. Hence all data entries show a date in that field now (when I see in Data → Table). But when I export this updated data as xls, it shows blank fields.
My point is - despite me updating all records with “fulan”, it is only reflected online in table format and not in excel.
@test_amrutha, under the DATA>Table view you should only be able to see only the first 30 records. So maybe you updated or saw only the first 30 records. Could you ensure that you have updated all the 169 records?
Confirming all 169 have been updated
1 Like
Great! I could see the same when verifying it at my end. Could you also let us know on how you updated the same. Please provide us the exact steps so that we could also replicate the same at our end to see if we are able to reproduce the issue.
I do it two ways
- For individual data records, click on the edit button on left corner of each data record, opens a new tab, select the date (calendar option) in “Fulan”, submit.
- While updating for multiple records with the same value/date, I select one of the multiple records which I want to update, follow step 1. Once one of the records is updated, I select all other relevant records which need to be updated with the same date → select all by clicking on each of their left corner boxes, click edit on top (edit multiple items), select question fulan, select the option that was updated previously, apply the same for all, submit
(Hope Ive been able to convey clearly)
OK, I see a total of 72 cases that has the blank record for this variable. Could you try out for these _ids to manually update them by pressing the pen like edit icon to update their date and see if they get registered.
- 191790082
- 191789836
- 191789659
If you have used the bulk edit previously, please try avoiding it this time. Let us see if you are able to update the same? And then kindly please update us on what happens.
Hi Kal,
Reaching out to you once again - I’m seeing these “Object errors” when I edit questions which have a linked calculation question.
Form name: IDA - Screening Form
Background: I’ve got three fields: CHC, Pasiente TB Numeru Registu, Nu Ema Kontaktus. When all three are filled in the form, the form auto calculates an alphanumeric = CHC + Pasiente TB Numeru Registu + Nu Ema Kontaktus.
When I have to edit one of those three fields which are incorrect, the calculation field does not auto-calculate. Hence it turns into this error “Object”. When that happens I’m not able to edit that form nor export those records into my xls database.
How I have been resolving it until now: I delete that record and re-fill a new form. Is it possible to resolve the error instead of deleting and recreating a new record?
Thanks
Amrutha
Hi Kal, following up on this since this task is time sensitive
Thanks a ton!
