One data server or Enketo server failed (500)

Dear KoBo team,

We are facing problem when we try to submit responses. we receive the following message:
Screenshot 2021-08-27 111843

Hope to hear from you soon.

@aamra, could you let us know the server you are using? Also please let us know if the issue is still on?

Thank you @Kal_Lam for your kind reply.

We are using the Humanitarian server. moreover, we’ve tested the system again and the same message appear.

users are using: Online only multiple submission link

Best regards, Abd-Rabu

1 Like

OK as a quick check would you mind checking it out with Collect android app to see if you are able to submit the same.

As requested I’ve tested it on collect app and I’ve received the following error message:

Consider mentioning that this problem exists with this user only (I send you user details in a private message).

Best regards, Abd-Rabu