One data server or Enketo server failed (500)

[aamra]

Dear KoBo team,

We are facing problem when we try to submit responses. we receive the following message:

Hope to hear from you soon.
Abd-Rabu

[Kal_Lam]

@aamra, could you let us know the server you are using? Also please let us know if the issue is still on?

[aamra]

Thank you @Kal_Lam for your kind reply.

We are using the Humanitarian server. moreover, we’ve tested the system again and the same message appear.

users are using: Online only multiple submission link

Best regards, Abd-Rabu

[Kal_Lam]

OK as a quick check would you mind checking it out with Collect android app to see if you are able to submit the same.

[aamra]

As requested I’ve tested it on collect app and I’ve received the following error message:

Consider mentioning that this problem exists with this user only (I send you user details in a private message).

Best regards, Abd-Rabu