Order of questions rearranged in Question Matrix

Dear Specialist!

I am designing questionnaire using data type “question matrix”. The problem is, after preview all my questions in matrix table, all those questions were re-arranged in different order. I want them to be ordered as I have designed at design time. Could you help on this?

Thanks in advance!

Hi C
This should not be the case. Could you send screenshots of the design and final results so that we better understand the issue


I am having the the same issues . I enter School Grades from Prep. Elem 1 Elem 2, Grade 3 to Grade 12, but the rows re-order after I save and preview, and then reopen the form. I have tried entering this question five times and have used the automatic data column prefix but it keeps jumbling up the rows. Could you tell me what I am doing wrong please?

Hi @DavidT,

Welcome to the community! Just tested your issue and confirm it should work fine as it is working fine at my end.

For details on matrix question type, please see the support article Question Matrix Response Type.

I am afraid I am still having after following all your steps. This problem only arises after I have saved and closed the form a few times. Note, it does not happen instantly. For your information, I am attempting to create the form using Google Chrome and Microsoft Edge on a Windows Laptop. Please see my results below

Did you edit the form off the system? If you did so then the form will not work as you desired.


I got told by the kobo team it was a bug, which seems to now be fixed

Mail](https://go.microsoft.com/fwlink/?LinkId=550986) for Windows 10

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I have the same problem and all my questions in a question matrix are not in order. As I am trying to collect the age groups the new order confuses my target audience. Any assistance would be greatly appreciated.

Welcome to the community @RKSadmin! Are you able to reproduce it again? Would you mind trying it in a fresh survey project?

Hi, do you know if this problem has been solved or what can be done to have the original order. I’ve been asked to create a horrible dense matrix but it keeps rearranging.
Thank you

@MaIsAp, could you share with us a video record of this issue? Maybe that would be helpful for our developers as we have never been able to reproduce this though it has been reported by some users through the community.

Here it goes. I haven’t found a pattern, is not like it rearranges it from A to Z, i don’t know if it is related with the aleatorization of the questions although when it rearranges it I guess it keeps it that way.
Thank you!

I’m having the same problem. The options in my columns are getting scrambled after I save and exit the form. Has this been solved yet?

Welcome to the community, @osalem8888! Are you able to capture a video of this issue? This should be helpful for us to investigate the cause and fix the issue.

It’s just like the above posts. For example, when I have a likert scale question (Strongly agree, agree, neutral, disagree, strongly disagree) it will scramble those into a different (illogical) order (e.g. Strongly Agree, strongly disagree, agree, neutral, disagree).

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@osalem8888, the best temporary solution for this would be to erase the question and then build another question for the same.

Thank you @Kal_Lam. But, it keeps happening no matter what. I’ve tried several times.

@osalem8888, does this also affect when you try it with a new survey project?

Yes. It’s literally every time.

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@osalem8888, it would be really helpful to our team if you could capture a video screenshot and share it with us.