Original String missing from Language Translations

Kal_Lam · September 30, 2020, 12:09pm

Welcome to the community @aislingol! Maybe our support article Adding Another Language in the Project Dashboard should help you solve your issue.

aislingol · September 30, 2020, 12:10pm

Hi @Kal_Lam thanks I already checked there, I have gone through all the steps several times and still I have the same problem

aislingol · September 30, 2020, 12:11pm

It is also for all of the languages, I have 11 translations and there is no original string coming up for any of them, could you please advise as this survey is supposed to go live in a week thanks @Kal_Lam

Kal_Lam · September 30, 2020, 12:11pm

If this does not help you, maybe you should try this one out Adding Another Language to your XLSForm.

aislingol · September 30, 2020, 12:16pm

No its not possible to use XLS for this survey the languages have to go on the Kobo form, there must be a reason why the Original String is not coming through surely? Is there some setting that is wrong?

aislingol · September 30, 2020, 12:18pm

It also won’t let me delete any langauges, I basically cannot do anything with it @Kal_Lam

Kal_Lam · September 30, 2020, 12:23pm

Could you share with us the following (through a private message) so that we could have a closer look at your end:

Username
Project name
Server (OCHA or HHI)

aislingol · September 30, 2020, 12:24pm

Hi yes of course, how do i send private message on here? Thanks

Kal_Lam · September 30, 2020, 12:26pm

This post should illustrate you how to send a private message:

aislingol · September 30, 2020, 12:30pm

Hi, it will not allow me to send you a message privatley

Kal_Lam · September 30, 2020, 12:36pm

Refresh your page and you should be able to share it!

Kal_Lam · September 30, 2020, 1:31pm

I observed an issue with how you managed your language:

It should be as follows:

And also like:

You should now have no issue with your survey project.

aislingol · September 30, 2020, 1:34pm

Hi, yes it looks like the second post you have shown there now, but the original string is still missing from all of the languages, so it hasn’t solved the issue? Thanks

aislingol · September 30, 2020, 1:46pm

I also still not delete any languages from the list and I believe this issue is connected to this re the translation index mismatch error message ealier in the thread. Thanks

Kal_Lam · September 30, 2020, 2:15pm

I have cloned 17th version of your survey project. It only has the English version. Maybe you could carry it further from here.

aislingol · September 30, 2020, 2:39pm

Thanks very much, that seems to be working now

sayonara · May 23, 2022, 12:25pm

I have the same problem, can you help me please?

sayonara · May 23, 2022, 2:01pm

Kal_Lam · May 24, 2022, 3:37am

Welcome to the community, @sayonara! You could also download your survey project as XLSForm and update the translations. Once the translations are done, you could upload it back to the server and then deploy to see the changes.

sayonara · April 28, 2023, 12:46pm

Done. is working now. TX