Permanent error message when downloading form on Kobocollect deployed on KoboToolbox

User Support Data Collection
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1

Je n’arrive pas à télécharger le formulaire vierge de mon projet sur Kobocollect… Il me renvoie un message d’erreur suivant; Une erreur de disque s’est produite en cours de téléhcargement de ce formulaire.

2

Welcome to the community, @mealrdc24! Could you kindly share a screenshot so that the community could understand your issue pictorially?

3

Hello,

Thank you for your response.
See below a screenshot.

c5f77e76-6b11-4099-841a-715f31b54310.jpeg
c5f77e76-6b11-4099-841a-715f31b54310.jpeg720×902 47.1 KB

4

c5f77e76-6b11-4099-841a-715f31b54310
c5f77e76-6b11-4099-841a-715f31b54310720×902 47.1 KB

5

@mealrdc24, could you also translate the error message so that the community can understand and help you?

6

Hello Kal_Lam,

Error message translate give this:

A disk error occurred while downloading this form. If you continue to have this problem, please notify the person who asked you to collect the data.

Thanks

7

@mealrdc24, just curious to know if you validated your XLSForm through this online validator? The online validator should help you identify syntax issues if any are present.