Photos are disappearing from server with some time.
So the test case is that in some form you uploading the photos and everything is okay. Sometimes it could be errors, but we found the way to upload photos one by one and save form after each uploading. For some reason with some time, photos just disappearing and puts an error message: this photos couldn’t be found (you can see this on screenshot). The second issue, that some photos disappear from server and you can see only the shortcut of the image and when you try to upload it, you can see an error: “file wasn’t available on site”.
Link on the form:
My login in Kobo:
xxxxxxx
Id in koboform, where you can find an example of both errors: 566428808
If you need further details, feel free to ask.
Thanks in advance, Mariia.
Welcome to the community, @mashouni! Is this an issue with only selected submissions or nearly all submissions? In addition, it this an issue with only a single project or with other projects too?
I think it’s about random submissions. We were trying to investigate the specific logic about how photos are disappearing for a year. But every time it’s not connected to specific submission or project. We can see such bug everywhere on all projects with photos attached and on all submissions that could be.
@mashouni, could you also kindly share with us the project name that is being affected by this issue? We could then start troubleshooting your issue.
could you see these links?:
Project name: [MEAL] Field Monitoring Visit Tool
Field Visit
for field visit you can check ids: 566428808 571803870 as an example
BnRe
we have a lot more projects and submissions but hope you can check it on couple of cases because all the cases are the same
@mashouni, is this the issue you are trying to refer to (that says Could not find ...) as shown in the image below?
Yes, exactly, its about first issue. I wrote everything in the first message on the top of our discussion. But there is also second issue about photos. You can see both of them on the next screenshot. We put all the data from kobo toolbox to our external website and sometimes i see next shortcuts instead of photos. On the left side you see instead of photos 2 grey shortcuts and 4th and 5th photo looks like photo is dont exast. If you go to KoboToolbox to this submission: 566428808 (id) in Field Visit Form (a8GkjWBQDfxVADGHWJDrUw), you’ll see 2 different issues: first two photos will have only shortcuts and last two photos will have nothing and only error message.
Guys, good afternoon! Whats about my issue? Your support seems to be very “kind & supportive” 
