Within my survey when I click on ‘data’ and then ‘reports’ the screen goes blank and I am unable to access or see any charts. The other areas within ‘data’ such as ‘table’ are working fine.
I have tried with various internet browsers and on different laptops with the same problem.
Welcome to the community @ian84best! Would you mind sharing with us the following message through a private message:
- User name
- Project name
Thanks, is this private if I reply here?
Also, how do i get the server details? Many thanks
You could send us a private message as outlined in the post discussed previously:
Sorry the image 1 and 3 in that post do not work. I believe this is a private message though no?
Press the entire link and you should be directed to a post discussed previously.
Continuing the discussion from Report not showing:
Hello, is there something i can do to fix the issue. I am on a bit of a deadline to analyse the data,
We shall get back to you soon!
This seems to be a bug at our end and we have a GitHub issue for the same. Maybe you could follow it here:
Will let you know when we fix this back in our system.
Many thanks, keep me posted
Hello there Kal_Lam do you have an idea when the problem with the charts is likley to be fixed. I need to make a decision whether to manually create them all offline in excel or wait for the Kobo Fix.
It should take some time. We thus advise you to create it manually for now.
Ok, thank you for the prompt advice
I have the same problem (page going blank when clicking on “data”
The user name is xxxxxxx
The project is “Suivi BFM”
And the server is “https://kobo.humanitarianresponse.info”
Could you please help me fix this issue?
Welcome to the community @Aurore! This is a bug and has already been flagged with the developers. Will let you know when the issue has been solved.
Hello! I have the same problem. The datas are still there but I can,t no longer see the analysis and report. I am using a French version. How did you solve this problem?
Hello Kal! I have the same problem than Aurore and Ian84best. Do you info on my project in order to solve it ou is it a general bug of KOBO that will soon be solved?
Welcome to the community @SelmaV! it’s a bug and have already been reported to our developers. Will get back to you when the same has been solved.