Problem adding new users to the form

[Kal_Lam]

Hi @aleksandar,

Welcome to the community! Please see the community post with the same topic which should be helpful.

Unable to add KoBo user to share permissions

I’m attempting to add a KoBo user to a form, but am unable to invite them. Previously, when typing in a username under the “Invite collaborators”, the invite button turns blue when the username is recognized. However, KoBo is not recognizing the user I’m trying to add (and yes, the username is spelled correctly!). Any assistance is appreciated.