Problem Downloading Documents in KOBO

[meal]

Hello Kobo team, I am not able to open the link of the document which is downloaded in the XLS form. The link asks for the username and password. I am not able to access the document attached to the form. Please help. The screenshots of the error are as follows:

[Kal_Lam]

Welcome to the community, @meal! Maybe this post discussed previously should help you solve your issue:

Downloading and viewing photos through the URL

@wazir1234, you will need to do the following to be able to view the photos: Downloading the dataset in XLS format. You will also need to keep your KoboToolbox account open that collected the image question. Open your dataset that is in the XLS format. Copy the image URL and then paste it in the same browser where your KoboToolbox account is open (i.e. if you have logged in to your account in Chrome, you will need to paste the URL in a new tab in Chrome). Note, if you paste the URL in a differ…

[meal]

Hi, I tried doing it. but an error message came up.