Problem Downloading Documents in KOBO

Hello Kobo team, I am not able to open the link of the document which is downloaded in the XLS form. The link asks for the username and password. I am not able to access the document attached to the form. Please help. The screenshots of the error are as follows:

Welcome to the community, @meal! Maybe this post discussed previously should help you solve your issue:

Hi, I tried doing it. but an error message came up.