Problem in retrieving Synchronous data export link

User Support Data Management
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1

Hi,

I am trying to generate synchronous data export link for one of my project. I followed the instructions available on the following page: Connecting to your data using synchronous exports — KoboToolbox documentation. It was working fine for my previous project, but now, when I go to https://{kf_url}/api/v2/assets/{asset_uid}/export-settings/ , I see this under current endpoint:

HTTP 200 OK
Allow: GET, POST, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept

{
“count”: 0,
“next”: null,
“previous”: null,
“results”:
}

And the export link with export setting uid is not generated.

I would be grateful if you could support, and remain available if you need more information.

Have a great day ahead.

2

Welcome to the community, @leodia225! Could you also let us know the server you are using? That should help us troubleshoot your issue.

4

If I may add, I also see that the option ‘apply saved export settings’ on the export menu does not appear, while it is there for other projects for which the synchronous data export link works fine.

Project with the issue:

image
image1135×469 17.4 KB

5

Dear @Kal_Lam,

I also face the problem as @leodia225 as well. I am using server https://eu.kobotoolbox.org

6

Dear @Kal_Lam,

I have ask about this problem before, then it was deal and I can you use it to synchronize data real time into Excel. But now I do with other project, I found that is not work again to synchronize to Excel. May you help to fix it?