Problem in retrieving Synchronous data export link

User Support Data Management
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1

Hi,

I am trying to generate synchronous data export link for one of my project. I followed the instructions available on the following page: Connecting to your data using synchronous exports — KoboToolbox documentation. It was working fine for my previous project, but now, when I go to https://{kf_url}/api/v2/assets/{asset_uid}/export-settings/ , I see this under current endpoint:

HTTP 200 OK
Allow: GET, POST, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept

{
“count”: 0,
“next”: null,
“previous”: null,
“results”:
}

And the export link with export setting uid is not generated.

I would be grateful if you could support, and remain available if you need more information.

Have a great day ahead.

2

Welcome to the community, @leodia225! Could you also let us know the server you are using? That should help us troubleshoot your issue.

4

If I may add, I also see that the option ‘apply saved export settings’ on the export menu does not appear, while it is there for other projects for which the synchronous data export link works fine.

Project with the issue:

image
image1135×469 17.4 KB

5

Dear @Kal_Lam,

I also face the problem as @leodia225 as well. I am using server https://eu.kobotoolbox.org

6

Dear @Kal_Lam,

I have ask about this problem before, then it was deal and I can you use it to synchronize data real time into Excel. But now I do with other project, I found that is not work again to synchronize to Excel. May you help to fix it?

7

I am having this exact same issue with same output. One project in my account on the server (a private server that my organization pays for) generates it fine; my remaining projects on the same server do not. Please help with this. It seems like this is an issue that comes up frequently and no resolution was provided to the community based on the original support request…

8

@leodia225, @sreangphaly, and @Adaptation_Forest, I made a quick test (on both our servers) and can confirm that the synchronous exports work as expected.

9

As noted, my projects are on a private Kobo server that my organization pays for and I can confirm that it is still not working.
This is the message received:
HTTP 200 OK
Allow: GET, POST, HEAD, OPTIONS
Content-Type: application/json
Vary: Accept

{
“count”: 0,
“next”: null,
“previous”: null,
“results”:
}

10

@Adaptation_Forest, you may need to reach out to your admin (who hosted the server for you/your ogranization) to see if there are any issues.

11

Ok, thank you. I will see if they get back to me.

1 Like
12

@Adaptation_Forest, :pray:

14

@Adaptation_Forest, @leodia225, @sreangphaly, OK I got your issue. You are having issues here because you have not made the exports first.

1 Like