Problem with online editing


Not sure if this is related to a bug in the system, but when we try to edit online a record of a deployed project it does not load. See screenshot below:

Grateful for support!

Many thanks,

@Giul, could you kindly let us know which server you are using? Maybe that should help us understand your issue and help you troubleshoot.

@Kal_Lam thank you. I am using the European Union KoboToolbox Server.

Hi @Kal_Lam, any news about this problem?

Hi @Kal_Lam ,

Sorry to reach out again to you. We are experiencing the same problem with another project. Can it be linked to server problems or the plan we have? Happy to contact you/kobo team privately to solve the issue. Let me know. Thanks!