Problems uploading completed surveys from KoboCollect

My survey team is having challenges uploading surveys from KoboCollect. When they try to submit surveys, they get the following error: “Unable to resolve host kc.kobotoolbox.org”: No address associated with hostname." Any ideas on what the problem is?

Hi @amandaq94,

Welcome to the community! Would you mind checking the following to see if anyone of the same might have caused the issue that you are seeing at your end:

  • Check for the survey project in the KoBoToolbox server and see if the survey project is still deployed. You may sometimes face similar issues if you have achieved the project (in the server and are still trying to submit your data from the KoBoCollect android app).
  • Check out the data and time settings of your android app. Distortion of date and time (in your device) may also create this issue at your end.
  • Check out the internet connectivity of your device. Sometimes, you may see this problem if your device is not able to connect to an internet.
  • Check out the settings of your KoBoCollect android app as outlined in the support article here. Sometimes, the wrong configuration might also lead you to with such error messages while submitting data to the server.

Kindly please let us know if this worked out for you so that we could document which could help other KoBoToolbox users to overcome the issue.

Have a great day!

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