Processing in export - unable to download data

Same issue please help

Hi @Kal_Lam

I am trying to download the database in XLS but it does not allow it, it stays in processing all the time.

I have tried it on other devices and with other project users but the problem is the same.

I have other projects where it is possible to export the data without any problem at the moment

Welcome to the community, @eduardo_ramos1! Is this an issue with only all your projects, or is it with only that particular project? Could you kindly please update and let us know?

Thanks for the answer, it only happens with this project

Best regards

Please could you help me with this problem @Kal_Lam

I have also faced the same issue with one project only… Can anyone help on this?

Welcome to the community, @Mohammedqa! Could you let us know the server you are using? Please also let us know the total number of submissions on the server. These details should help us troubleshoot your issue.