Hi folks. I’m new to the community forum. We have a survey currently deployed and data coming in on two surveys (one at the plot level, one at household).
While the household survey data were previously shown in Reports (ie, the visualizations), now the Reports page does not load, giving this error message:
This report cannot be loaded. error: <h1>Server Error (500)</h1>
Reports works just fine in the plot survey running in parallel.
Please let me know, happy to provide whatever additional info to make this more clear.
A quick question, your project seems to have 36 redeployments. Do you remember any significant modifications you made with this project? This should give us a clue while troubleshooting. As a quick check, would you also mind cloning your project and then making dummy submissions to see if this cloned project too has this report visualization issue?
I just cloned the survey and entered some dummy data, and found that reports did indeed show up okay. Any suggestions on next steps? Can we move existing data across and start working from the clone version?
Hi yes, sorry for not being clear! Jon and I are colleagues working on this project.
We’ve managed to get a clone of the project working with reports coming in as you suggested. I wondered if there’s a way to import/migrate the data from the original project so that we can see all data in one place on the platform. If not, no worries - we can just stitch them together in Excel afterwards.