@higenyi, have they tried signing in with a different browser? Signing out and clearing the cache should also work. The issue seems to be an old cookie that wasn’t cleared by the browser.
I only use one browser. But have gotten around it by cloning the tool and saving it again.
Thanks. I will try clearing the cache.
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@higenyi, as a suggestion, please also try using modern (and updated) browsers like Chrome, Edge, Firefox, etc., for better performance.
I use chrome.
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