I could see you have been a great contributor to the Kobocollect community, thanks so much for your support.
For about 5 days now, I have a particular form on Kobocollect with about 14000 submissions. When people request to get the blank form, the form comes up with other available forms, when selected to get selected, I could get all other forms while this particular one failed. We have tried this with many other phones at different locations, this same issue persists.
I will need your expertise to advise me and guide me about the possible cause.
Welcome back to the community @tomisin! Maybe you could archive some projects whose data collection has been completed in the field as outlined in the support article Archiving and Unarchiving Projects. It should significantly reduce the numbers of survey projects that you get in your Collect android app when pressing the Get Blank Form.
Even doing this should not solve your issue as there may still be some projects that are ongoing (data collection ongoing in the field). You could also temporarily archive them until your enumerators get the required survey project in their Collect android app.
The other approach would be by creating 2 user accounts i.e. an admin account that should hold all the survey projects and the enumerators account that could be used for data collection. You could then share the specific project with the enumerators account as outlined in this support article Managing Permissions. Doing so, the enumerator should be able to see only those projects that has been shared with the account.
Hi @tomisin
Could you please confirm if all previously collected records on the form have been submitted. Also please send us the XLS version of this form we look at it.
OK, looking at your xlsform i could see thousands of choices under the choices tab. This could be affecting the loading of the survey project in your Collect android app. Generally when you have this long choice list we advise users to use the external choices as outlined in the support article Select One or Many From External File Question Type.
In addition you may also find some useful workaround that has been discussed previously in the forum: