Selected file is not a valid image

User Support Data Collection
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1

Hi @Kal_Lam

We are getting error of Selected file is not a valid image in few volunteers devices.

When clicking photo from mobile as new image.

Please help

Regards

Neeraj

2

Welcome back to the community, @caneeraj! Could you also share with the community a screenshot of your error message so that the community could also understand your issue pictorially?

3

Hi @Kal_Lam

Please find the screenshot for the error

Screenshot_2023-03-26-20-35-01-77
Screenshot_2023-03-26-20-35-01-771080Ă—1029 131 KB

4

Any update @Kal_Lam

5

this error is not coming in all mobile phone , what we did notice is that mostly it is coming in samsung and Vivo mobiles

6

@caneeraj, the issue seems to be related to the device. Will you try removing the Collect app and installing it again to see how it behaves? Let us know what happens!

7

We are having the exact same problem.

’ App just installed for the first time.
’ Kobocollect version v2022.4.4
’ Android version 10
’ Phone model: Phonemax X1

Anytime we try to “Take Picture”, it displays the camera. We take the picture, it displays a rolling icon with “Please wait a moment”, then the error message “Selected file is not a valid image”.
This happens also when we choose a previously captured image from the phone.

Is there anything we can do to help solving this?
Thanks !!!

8

We SOLVED this by editing the form.
In the image question options. we changed “max-pixels” to 1024 and the problem disappeared.

It worked for years with 512…

Regards

1 Like
9

@dinaneo, thank you for updating the post with the solution!