This happens when I try to send an Instance of a form.(A finished one.)
I Have Setup my own local server. Successufuly Edited my /etc/hosts file in an Virtual Android Device Running with GenyMotion. Android 7.0 to acccess the server in my Arch Linux.
What do I have lost here?
(I can get the form but not send one instance, so connection is not a problem here I think)
Are you using the KoBoCollect android app or the Enketo for data collection? If KoBoCollect android app could you share with the community the screenshot from General Settings>Server. This should help us identify your issue.
I assume that the URL you have included here is not complete. Would you mind trying to place the URL that you have shared in a browser and see if it able to direct you to that page?
Here is the URL, I also try to change the server configuration URL to http://kc.kobo.local/super_admin/
but no success at all and the same error arises.
Hi @Herculano
We have raised this with our developers and they will look at it when they find the time. Unfortunately, since we focus most of our attention on our own installation instances, this may not be as soon as you expect. We would however leave this open to see if other advanced users can be able to provide you with more input. If you don’t mind, kindly provide any additional information that the users can work with:
Have you ever successfully done this before on the same server installation or is this the first time you have tried?
Have you tried reinstalling this (if it is not asking for too much)? There is a huge potential that something was broken during the installation.
No, I have tried install this stack on AWS and failed (I opened another post to this issue)
2, No problem, I reinstalled and the same error arises.
I will give the much information that I have Knowledge, if I can provide any other, don’t hesitate to ask me and I’ll of course try my best.
Fresh installation and the same error arises.
Tried in a new, Google Pixel 3 Virtual Device.
GET BLANK FORM from the server, done.
Send the Completed form, same error again
Since my logs are too damn long I will send them via file, and since here we just cannot send txt files, i will send in csv format but is just log.
Thank you all for you best efforts. I’m really trying to work hard to make it work. Have spended my last 1 week to work on 500 forms. i’m hosting it myself just to move them to PDF, since in the public server all the time some error arises, and I do not have the enketo express 2 API KEY to try via API download the instances PDF’s.
I’m guessing that you are not using a local DNS. kobo.local is not a real domain name. To use KoBoToolbox on all your devices (on private network or from the internet), you must register a real domain name and use this one in Server mode.
Otherwise kobo.local is aim to be used for development purposes on a single computer.
I strongly recommend you remove your credentials from attached logs.csv and changed them too.