Sent data not received

Hi everyone. I have noticed that the responses of two respondents to my Kobo survey do not appear even though I am told they have completed and submitted the responses. Can you suggest anything I can do (other than going back to them asking that they do it again)? I wondered if there was any way of actually checking that the information was indeed submitted?

Hi @ben_harvey,

Welcome to the community! Would you mind letting us know the following so that we could figure out what should be going wrong at your end:

  • Mode of data collection (Enketo or KoBoCollect android app) that your enumerators are using.
  • The server you are using (OCHA or HHI).

Have a great day!

Thank you so much for the welcome and the fast response. I am using Enketo but I am not sure of the server- could you let me know how I would find this out?
Thanks again for the support!

Hi @ben_harvey,

You could share with us the login url and we should be able to figure out the server you are you using.

Have a great day!

Thanks again @Kal_Lal!

Here is the log-in URL:


Hi @ben_harvey,

So, its a UNHCR server. Will link you up with our UNHCR colleague here so that he could better help you out.

cc: @bareta

Have a great day!

Thank you!
@bareta, can you please help? Thanks a lot!

Thank you @Kal_Lam for forwarding.

If you are using an UNHCR email - can you please send an email with the summary of the problem, and the kobo USERNAME and PROJECT NAME you are referring to (just put “kobo toolbox” in the subject line. The UNHCR kobo-support team will take a look.

If you are using a non-uhhcr email - send the same to


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