Server error 500 downloading data

Hi all,

I am having problems downloading data. Its giving me the 500 responce. I have tried using the API but I couldn’t. I tried again on the portal but it failed. I deleted the media, reuploaded it and redeployed then tried again and it worked both on the portal and using the API. I tried a second time immediately and it failed again despite not changing anything. Anyone with ideas on what I could do?

I have attached both screenshots.

Welcome to the community, @lavender! Could you also let us know the server you are using?

Hi @Kal_Lam I am not sure exactly what you mean but I am using https://kf.kobotoolbox.org/ which I believe is the kobo toolbox humaniterian server. For download using API, I use https://kc.kobotoolbox.org/. Did I answer your question?

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I have the same problem with kf.kobotoolbox.org
Tried the DownThemAll solution only getting server errors (500).
Same with phpCurl(iterating the JSON, use get for every given URL)
Putting the same URL in a Browser shows the image perfectly well…

Dear @zettberlin, Can you share the url of the Kobo server you are using? Is it eu.kobotoolbox.org or kf.kobotoolbox.org

Hi @Kal_Lam, I have given the server as https://kf.kobotoolbox.org/ as kobo toolbox humaniterian server. For download using API, I use https://kc.kobotoolbox.org/

Are you able to help. I have several projects but only one is experiencing this problem