Server error 500 - downloading xls or redeploying form (one project only)

User Support Form Building
1

Hi Kobo team,

I need to download the .xls from one of the projects I have up and running, but every time I try to I am confronted with the dreaded ‘Server error (500)’.
The same thing happens when I try to redeploy this project.

Other projects do not generate this error for xls download or for redeployment.

What could be going wrong?

2

Did you check the form with the online validator?
Can you try to clone the form/project and then deploy any download it?
Which server do you use?

1 Like
3

@ikroupin1, could you also let us know the server you are using? Maybe it would help us troubleshoot your issue.