Server Error (500) when creating user accounts

I get this 500 server error whenever I try to create new user on my Kobo own server.

Hi,

I encounter this error whenever I create user accounts in my own server.

image

Regards,
Vince

@jvincent, pinging in @ks_1 @stephenoduor for your support.

Is the account actually created, despite the HTTP 500 error?

If that is the case - you most probably do not have SMTP email properly configured.

Maybe the system could be updated so that it gives a more meaningful error message, without breaking? :slight_smile:

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Hi Maric,

Thank you for your response. I was able to solve this, basically the smtp user has 2FA enabled. I have “enabled access to less secure apps” on the smtp user account and created a custom app password and updated my smtp settings on the kobo app. Everything works after that. :slight_smile:

Thank you as well, @Kal_Lam for your quick response on this.

Regards,
Vince

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@jvincent, :clap: :heart: :partying_face:

Tips to Fix a 500 Internal Server Error
Refresh the page. This might seem obvious, but if it’s a temporary loading issue, you might find success if you refresh the page.
Come back later. .
Delete your browser’s cookies.
Paste your URL into the website “Down for Everyone or Just Me.”

Regards,
Rachel Gomez

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