Server requires Authentication 1

[obangaber]

I just created an account and I finished deploying it. The problem now is that the kobocollect app has failed to synchronize with my account. It keeps saying server requires authentication wrong password or username

[hakan_cetinkaya]

Hi @obangaber, welcome to the community!

Can you check which server you are trying to login? The Humanitarian one or the KF one?

All the best,

[Kal_Lam]

@obangaber, this support article should help you solve your issue if you have missed it earlier:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)

[obangaber]

I did ever there but it still says requires authentication when I try to link it to the app

[obangaber]

Am using https://kc.humanitarianresponse.info

[Kal_Lam]

@obangaber, could you also share a screenshot so that the community should also be able to understand your issue pictorially?

[obangaber]

Hello Mr. Kal_lam, can u please help me with the same problem please

[Kal_Lam]

@obangaber, could you provide a detailed description of your issue? We could then help you troubleshoot it.

[obangaber]

Hello, I deployed my tool and when I put the exact password and username it says server requires authentication. I even changed the password but still I get the same problem

[Kal_Lam]

@obangaber, the issue is in your server URL. Use the non-humanitarian server’s URL link and it should solve your issue.