OK, this is due to the following:
Say User_A has shared a survey project with User_B and User_C with row level permissions where User_B and User_C has also been provided access with View submissions only from specific users.
If and incase, User_A the admin of the survey project forgets/misses to check the Require authentication to see forms and submit data from his/her Account Settings and User_B and User_C starts collecting data with either Enketo or Collect android app the following happens:
User_B collects data through Enketo. In this case, User_B is not able to see the data collected and sent to the server. [THIS IS EXACTLY THE PROBLEM THAT SOME OF YOUR USERS ARE HAVING, SCENERIO 1].
User_C collects data through Collect android app. In this case, User_C is able to see the data collected and sent tot he server. [THIS IS EXACTLY THE PROBLEM THAT SOME OF YOUR USERS ARE HAVING, SCENERIO 2]. This is because, the user has configured his/her android app as follows:
In the KoBoCollect android app’s General Settings>Server>URL:
URL
If say User_B is in the OCHA server, use the following URL:
https://kc.humanitarianresponse.info
If User_B is in the HHI server, use the following URL:
https://kc.kobotoolbox.org
Username:
User_B
Password:
xxxxxxxxxx
