SMTP Configuration using Sendgrid

[ivan]

Hi All

I have attempted to setup Kobo Toolbox, but keep on getting an internal server error when attempting to register a user. After doing some good ol fashioned googling, I discovered that this error message means that the SMTP was not setup correctly.

I then attempted to configuring SMTP using Sendgrid using this tutorial: How to Send an SMTP Email - Twilio. However I am still getting this error message with no log entries whatsoever.

Has someone tried this in the past? Is this a viable approach?

Thanks in advance

[Kal_Lam]

Welcome to the community, @ivan! This post discussed previously should help you solve your issue:

Unable to send email through SMTP for user activation in docker

I was able to fix the error: 1: Bought private email from Namecheap 2: My Domain name Nameservers were pointing to Digital Ocean 3: I set the MX, CNAME, TXT and SRV from namecheap private email to Digital Ocean since I linked my domain to the droplet. 4: On Kobotoolbox account I made sure super admin email is the email I had purchased. SMTP set-up onfigurations: EMAIL_HOST=mail.privateemail.com EMAIL_PORT=587 EMAIL_HOST_USER=youremailaddress EMAIL_HOST_PASSWORD=youremailpassword EMAIL_USE_…

[ivan]

Hi

This has not been fixed. But thanks for sharing the article

[kaden]

It looks like the SMTP setup might still be wrong. I had a similar problem before, and I fixed it by double-checking the SMTP server information, such as the host, port, and authentication. If you’re still getting errors without any log entries, you might want to try using a reliable SMTP service provider like SMTPmart. Their service makes sure that your messages get through better and that they work better with other services. This could help you fix the problem.