Starting to get “export failed” messages

Hello community - I have just started experiencing the same problem. We have two separate tools which have repeats in them. Starting a couple of days ago, we got “export failed” messages for both of them. They have previously been downloading no problem. I’ve check a few of our other tools without repeats and they seem to be downloading fine.

Any ideas what could be causing this? Many many thanks.

Welcome to the community, @cseducaid! Thank you for bringing this to our attention. We will get back to you as soon as we resolve this issue.


Not sure if it’s coincident or connected, but last week we changed the email address on our account. Seems unlikely to be the cause but it’s the only thing I can think of that we changed last week.

We are very grateful for your help.


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@cseducaid, kindly please be informed that this issue has been fixed.

Please feel free to reach us back if the issue persists!

you guys are amazing!

Thank you so much. Just checked both tools and they are working.

have a wonderful rest of the week.

Celeste S.

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