Submission Failed AbortContrroller is not defined

akoh · January 19, 2021, 2:49am

Dear community,

I want to send a form but it can’t be submitted (submission failed), it says AbortContrroller is not defined. Meanwhile other people have successfully submitted the same form. Can anyone explain. Thanks

Kal_Lam · January 19, 2021, 5:41am

Is this an issue with only a single device or is it an issue that is seen in other devices as well?

akoh · January 19, 2021, 6:16am

Other devices are like that but other devices generally work well

Kal_Lam · January 19, 2021, 6:30am

So you mean it’s not an issue with the other devices? It’s only an issue with that particular device (where you have shared the screenshot)?

akoh · January 19, 2021, 12:13pm

yes sir that’s right

Kal_Lam · January 19, 2021, 12:39pm

Would you mind checking the date and time configuration for that device?

akoh · January 19, 2021, 6:27pm

Kal_Lam · January 20, 2021, 6:12am

Sorry did not get you clearly.

stephanealoo · January 21, 2021, 9:01am

Hi @akoh
Could you confirm that this issue exists in all your browsers (for that device)?

Regards,
Stephane

akoh · January 22, 2021, 7:59am

Hi stephanealoo
Unfortunately not tried in other browsers

Kal_Lam · January 22, 2021, 12:50pm

OK, sometimes you may have this sort of an issue when your browser is not updated. Try to update your browser to it’s latest version (the easiest way would be uninstalling the browser and then reinstalling it again from the play store).

Could you give it a try and let us know what happens.