Many of our users have been receiving the following error message when trying to submit a form for the past day or so.
“Submission Failed The data server for your form or the Enketo server is down. Please try again later or contact firstname.lastname@example.org. (500)”
Welcome to the community, @KoboCoolbox! Could you also let us know the server you are using? I quickly checked to submit the submissions with Enketo and had no issues with our public servers. Could you try the same with a different modern browser (like Chrome, Edge, Firefox` etc.) to see how it behaves?
Thanks for your response @Kal_Lam . We are using the “kf” global server. I tried again on Edge and Chrome on PC, and Safari on iOS for both the online-only and online-offline versions of the form and receive the same error when there are photos included with the submission.
The submissions seem to go through after multiple attempts to submit after dismissing the error message, but we would like to know if the cause of this error can be identified and avoided. Let me know if you require any additional information. Thanks for your help!