Submission Issue

User Support Data Management
1

Dears,

We are facing a challenge with our KoBo. We’ve received 600 submissions as the form stated. However, in the table page, the number of submissions is 591, and there are 9 forms missing.

How we can solve this issue, taking into consideration that these forms are critical for our work.
The attachment is a screenshot for the issue.

Thanks in advance.

Capture
Capture1093×564 50.7 KB

2

@iyd, could you provide us the following information through a private message?

  • Username
  • Project name
  • Server
5

@iyd, we have fixed your issue. Could you kindly confirm it at your end?

6

Hi Kal,
Many thanks for your support, the issue is solved for this tool, We are facing similar issue with another tool, we will share it privately with you.

1 Like
9

@iyd, your issue should be solved by now. Would you mind confirming at your end?