Submissions missing in the server

[Okard]

Hi Kal_Lam,

Sorry for jumping in, I have the same issue with multiple users, forms and projects implemented as well. We have submit 461 submissions, but only 455 is on the server, and export excel file. It happened to data on 26 of July and 22 of July 2021

For example would you mind checking :
username: xxxxxxx
project: 1. Household Enrollment Questionnaire_18July2021
and I use: humanitarian server

Hope you can help,
Okard

[Kal_Lam]

@Okard, could you also share us a screenshot of the DATA>Table for the project so that we could visualize your issue pictorially?

[Okard]

@Kal_Lam, thanks for the prompt response and open this new discussion .

Please see below my DATA>Table (It is surely show 454 submissions here" ,

but in a Summary page :

[Kal_Lam]

@Okard, could you re-share the first image where i am also able to see the submission counter at the top right. At the moment the submission counter is missing from your screenshot.

[Okard]

@Kal_Lam , please see screenshot below:

[Kal_Lam]

Thank you. This is much clear now. Will get back to you when we resolve this issue.

[Okard]

Hi @Kal_Lam,

May I follow up on this please,

[Kal_Lam]

@Okard, we will get back to you when we resolve this issue.

[Josh]

Hi @Okard, please note that you submissions have been synced I apologize for the delay.

[Okard]

@Josh, thank you very much- much appreciated, sorry that I have keep follow up on this.