November 21, 2022, 5:54am
My team tried to send submission but the icon show ‘error’ like this
It occurs only for 1 device can’t send data, but with this form there are another 69 data suceesfully send
If you have any suggestion to fix the issues, please let me know
November 21, 2022, 5:59am
Name of project is: PROD_Nespresso_Aceh_ACG_w22_PreReg
account that can’t send data: ind_acgenum1
November 21, 2022, 7:06am
@Jummy, if only one device is having issues submitting the data to the server, then it could be a configuration issue. Could you share a screenshot of the Settings>Server that is having a submission issue and a screenshot of the Settings>Server that does not have a submission issue? These screenshots should help us troubleshoot your issue.
November 21, 2022, 7:14am
@Kal_Lam Ok, both are here
Couldn’t send submission
Can send submission
November 21, 2022, 10:25am
They have tried to submit again and this is the error shown:
I am not sure what has caused the problems
December 22, 2022, 6:17am
@Jummy, could you correct the URL to
https://kc.kobotoolbox.org instead of the one you are currently using,
https://kc.kobotoolbox.org/, to see if this helps you solve your issue?
In addition, please also ensure that the project (for which you are trying to upload the data to the server) is there on the server.
Let us know what happens!