Hello Kobo Community,
We’re facing an issue with our project that we’re hoping to get some help with.
Summary of the Issue:
Some of our enumerators submitted finalized forms using the KoboCollect app on Android tablets, but these submissions are not appearing on the KoboToolbox server. Unfortunately, they are now unable to resubmit the same forms — KoboCollect treats them as already submitted, and the forms are no longer available in “Edit Saved Form” or “Send Finalized Form”.
What We’ve Tried So Far:
- Ensured internet was available during submission
- Confirmed project and form are still active and accepting data
- Checked all sections of the KoboCollect app (Sent, Saved, Finalized) — the forms are no longer visible
- Looked on the KoboToolbox web server under Data > Table — nothing is reflected there
Request for Help:
- How can we recover these submissions from the devices?
- Is it possible to manually upload the XML files if we extract them from the
/instancesfolder? - Is there a way to reset KoboCollect’s submission status so the forms can be resent?
We would really appreciate any suggestions or similar experiences from the community. This is quite urgent for us as the data collection timeline is tight.
Thank you in advance for your support!
