Synchronous exports URL no longer working (into Excel)

User Support Data Management
1

I have had a synchronous web export of my Kobo form working form some months. I am now either getting an error 404 when trying to connect to the URL or the following message trying to get the tables from the source:
URL is (https://kf.kobotoolbox.org/api/v2/assets/aQWVhwoesiE4QFEf6HqdLd/export-settings/esSjyksjF2VBGyMDHttg8Ey/data.xlsx)
Connects: Then gives message: Web.Contents failed to get contents from

Alternatively I am just getting 404 (URL not found)

For my second form I am getting the 404 not found message - it has never connected URL:

https://kf.kobotoolbox.org/api/v2/assets/a5hANVuLBkpXcpW3tBjUuV/export-settings/es4BKcb9qyRvKTDcDStTTJ9/data.xlsx

When I put the URL into my browser - the link correctly generates the downloaded spreadsheet - so it exists

2

Welcome to the community, @lindsayg! Could you also check to see if the project is still on the server?

3

@lindsayg, alongside Kal’s suggestion, did you activate the “Require authentication to see forms and submit data” option?

1 Like
4

Thanks Kai,

Yes the project is on the server – I check the Project daily

Regards

Lindsay

image001.jpg

5

Thanks Osman

The synchronous data down load has been working fine up to this point – nothing has changed in the security settings.

Regards

Lindsay Gault

6

The issue has resolved - I set “Anyone can view submissions made to this form” on. Must have been an authentication issue