The data server for your form or the Enekto server is down. (500) error!

amritshakya · January 19, 2023, 3:59am

I am getting this error while I try to update the information (only for some of the entry).

I am using humanitarian response server.

Kindly looking forward for your support at usual.
many thanks @Kal_Lam

Kal_Lam · January 19, 2023, 3:36pm

Welcome back to the community, @amritshakya! Is your project still deployed in the server? If yes, could you clear the cache of your browser to see if that works?

amritshakya · January 20, 2023, 5:15am

Thank you so much @Kal_Lam for your response. Yes, the project is sill active. I have cleared the cache, but sill I get this message.

Kal_Lam · January 21, 2023, 7:58am

@amritshakya, could you share your web-form URL link through a private message so I could test it on my end?

amritshakya · February 5, 2023, 5:46am

Hi @Kal_Lam , we are still facing the same issue while updating the information in the system

unops_org · January 16, 2024, 11:02am

HI Kai,

Can you share the solution to this. I am getting this error when i try to update data and resubmit a form

osmanburcu · January 16, 2024, 1:31pm

Hi @unops_org, the main issue usually is that when the submission uuid of the form is duplicating, you are not able to edit the form as uuid must be unique, so check the submission uuid of the form you would like to edit and see if it is duplicating.