I am getting this message repeatedly when trying to send in the completed forms. Can someone please help?
Hello @noraelzokm2, welcome to the community
Can you tell which server are you using?
All the best,
Hmm I don’t really know… the enumerator is using an iPhone - so maybe an OS X Server?- to collect the data over a local network in northern Iraq.
We should be able to identify your server if you could share with us a login URL.
Where do I find the login URL so I can share it with you?
There are two servers KoBoToolbox provides:
You can see detailed information in here:
Thank you! I am using this one: Non - Humanitarian Server : [kf.kobotoolbox.org]
Thank you for this suggestion. We followed the steps in the manual but when we reached the page with the manual download and a link to the zip file, we were not able to open it.
I wonder if there is some information on exporting saved forms from iPhones specifically?
@noraelzokm2, you will now need to follow these steps as outlined in the support article (shared previously):