The data server for your form or the Enekto server is down. (500)

User Support Data Collection
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1

I am getting this message repeatedly when trying to send in the completed forms. Can someone please help?

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2

Hello @noraelzokm2, welcome to the community :slight_smile:

Can you tell which server are you using?

All the best,

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3

Hmm I don’t really know… the enumerator is using an iPhone - so maybe an OS X Server?- to collect the data over a local network in northern Iraq.

4

We should be able to identify your server if you could share with us a login URL.

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5

Where do I find the login URL so I can share it with you?

6

Hi @noraelzokm2,

There are two servers KoBoToolbox provides:

You can see detailed information in here:

https://support.kobotoolbox.org/server.html

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7

Thank you! I am using this one: Non - Humanitarian Server : [kf.kobotoolbox.org]

8

@noraelzokm2, if you should still have the issue, you could resolve it by uploading the data manually as outlined in the support article Manually Uploading Submissions.

9

Thank you for this suggestion. We followed the steps in the manual but when we reached the page with the manual download and a link to the zip file, we were not able to open it.

I wonder if there is some information on exporting saved forms from iPhones specifically?

10

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We got this screen but then couldn’t open the zip file

11

@noraelzokm2, you will now need to follow these steps as outlined in the support article (shared previously):

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13

Hello. I have the same problem as mentioned above, and also cant download/open the zip file. I believe the steps mentioned by you are when one can open/download the zip file right? If so, what can be done next?

14

Hello, it’s been a while you posted the issue but how did you solve it, if you remember? I have the same problem at the moment.