The download status keep “Processing…”

Hi @Kal_Lam,
I encountered same issue here.
The download status keep “Processing…”

I have download in XLS (Legacy), but the media links are not downloaded in the xls file, as I need the media links as well.

Welcome to the community, @OlaNaranja! As a workaround (until we make a fix), please try downloading your data in the XLS (legacy) format. It should work without any issues.

@ardityohadi, please be informed that the issue has been resolved! Thank you for your kind understanding and patience!

@Kal_Lam, the download is working as usual.
Much appreciation for kobo team, and thank you for your help.

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@ardityohadi, :clap: :heart: :partying_face: